How Bright Path Loans Gets 30 Trustpilot Reviews a Month on Autopilot

Bright Path Loans is a lending company that lives on trust. Borrowers check reviews before they ever fill out a form, so a steady stream of fresh reviews has a direct effect on how many people reach out. We built a custom AI agent that brings in 30 real Trustpilot reviews every month without anyone on the team having to ask.

The goal

Bright Path wanted a steady stream of real reviews without adding work for its team. When review requests depend on someone remembering to send them, they go out unevenly, and the business ends up with long gaps between reviews.

What we built

A review sequence. Customers are added to an automated review sequence, so asking for a review is part of the process instead of something someone has to remember.

A custom AI agent. The agent follows rules we set with Bright Path for when and how to reach out, and contacts customers automatically by text. It handles the outreach end to end, so the team’s only involvement is reading the reviews as they come in.

The result

• 30 real Trustpilot reviews every month.
• No one on the team has to remember to ask.
• A steady flow of recent reviews that prospective borrowers see when they look the company up.

What other businesses can take from this

Most businesses do not have a review problem. They have an asking problem: the requests depend on someone remembering. Putting the request into an automated sequence is usually enough to turn reviews from occasional into constant. You can see how we build agents like this on our AI agents and chatbots page.